Federal Heights Auto Repair

Horrible 10 week wait time

Very easy to work with, very professional and trustworthy. Highly recommend

I have never met such a great group of mechanics! They solved so many problems for my car in record time, I never felt like I was waiting around for no reason, and their prices are more than fair. I had to have the small door covering my gas tank replaced, and Honest One took the time to find an exact color match for my car as opposed to making me pay to get it repainted. Highly highly recommend for any car service needs!

The customer service by the owner of Honest-One in Federal Heights is terrible. It has gotten worse over the years. Yesterday I was told I could bring my car in and they would "take a look at it" and let me know if they could do the repair and give me an estimate if they could. They ended up doing the repair without my authorization. (so who's trying to rip off who?). Then I was told I could not take my vehicle the 1 mile to my home to get the $36 I was charged for the unauthorized labor/repair. After being a loyal customer for years and spending thousands of dollars at this shop I've decided it's just not worth doing business with this type of person any longer. I will never ever take my business to this shop again. If you are looking for an Auto Repair Shop to build a relationship with, don't go here.

Honest One on 92nd a Federal just lost a very loyal customer. To busy to offer the customer service that made their name. Wanted to charge me for another service call to look at the broken hinge on my window. Way to busy to reset my idiot sensor after my $53.00 oil change, then told me I could read my owners manual reset myself and hung up on me.

Today this Honest One lost a very Loyal customer. The customer service and customer care used to be excellent. I took my car in for an oil change, last night before I dropped it off a hinge broke on my back window. We called this morning not to have it fixed but just to have a quick look to see if this was even something that Honest One could do. When the call came from April that my car was ready for pickup we ask if the window was looked at. her reply"that is another incident you will have to schedule another appointment." I paid for my oil change and I have never had to reset my own idiot indicators after any service. I called to make sure that the oil did get changed April told me it had and that it wasn't her job to rest the indicator. I should read my owners manual and do it my self. Great way to treat someone that pays your check. NOT ANY MORE.