Got my car towed here at the early hours of Tuesday morning and explained on Wednesday that I would have no way to get next steps figured out until Thursday when I get a day off but that I was working on a solution. I find that before closing hours I have received calls and texts stating that the owner is threatening to have my car towed away as abandoned property. After doing business with Honest-1 for more than 13 years, I never would have thought I would be threatened like this. Extremely disappointed in the owner's lack of tact and compassion.
We are sorry you feel this way. Working with our company for over 13 years, we also believe that a simple phone call or response to our inquiries the first day you dropped it off would have been equally as tactful and compassionate. Dropping a vehicle in our parking lot you have no intension of fixing so that you can bide time to sell it is not what our facility is for, nor has it ever been. Making an assumption that we will house your vehicle at no cost without even the courtesy of a phone call is unacceptable.
- Honest-1 Auto Care Federal Heights